Making a Complaint

We aim to provide a good service but there may be times when things go wrong. If you are not happy with the service you receive we would like to put things right quickly and to your satisfaction.

You can make a complaint if you are not satisfied with something the Probation Trust has done or decided – or has failed to do or to decide - and if you are one of the following:

• an offender under probation supervision or in probation accommodation
• someone for whom the Probation Trust has been responsible for writing a pre-sentence report
• a victim of a person convicted of offences
• someone who has suffered physical injury or distress, or theft or damage, as a result of the action of a person on a community order or released from prison on licence whilst carrying out activities under probation supervision
• the immediate family of anyone in the above categories who has died.

These arrangements do not apply where the courts or other legal authority are still considering the subject of your complaint.

You cannot make a formal complaint about something that was more than a year ago, or that you could reasonably have known about more than a year ago. Nor can you complain about something the Probation Trust is no longer responsible for.